Consumer advocates seek more flexible ticket rules from Swiss Federal Railways

bluewin.ch (French)

Consumer protection advocates are calling for more flexibility from Swiss Federal Railways (CFF) regarding ticket purchase deadlines. The CFF's strict rule requires tickets to be purchased before train departure, with even slight delays leading to fines, often called "fines per second." While a valid ticket is essential, consumer groups argue for more understanding from CFF, noting that passengers can request reviews of their cases, with thousands of favorable decisions made annually.


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