Consumer advocates say Telstra's outage compensation process burdens customers

Consumer advocates criticize Telstra's compensation process for a recent outage, stating it places an undue burden on customers to prove their losses. The telco is assessing claims, but the process requires customers to submit detailed evidence of financial impact, which some find difficult to navigate. This follows a national outage blamed on a software bug, with investigations underway and Telstra executives due to appear before a Senate inquiry.