Compass Pools ends Northland franchise after customer payment disputes

nzherald.co.nz

Compass Pools terminated its Northland franchise, OCD Pools and Landscapes, following customer claims of significant financial losses due to unpaid pool projects. Several families allege losing tens of thousands of dollars, with one customer reporting over $100,000 lost after paying upfront for pools that were never built. Compass states OCD was an independent dealer and is now working with affected customers to find solutions, including offering discounted pools through a new dealer.


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