Cisco enhances Webex Contact Center with AI and new integrations in India and Saudi Arabia

newsroom.cisco.com

Cisco announced new AI-powered Webex Contact Center solutions and industry integrations to enhance customer experiences. The enhancements include AI Quality Management for supervisors, Webex AI Agent for faster resolutions, and expanded integrations with Salesforce, AWS, and Epic for unified workflows. Cisco is also expanding its Webex ecosystem into India and the Kingdom of Saudi Arabia with locally hosted solutions.


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Cisco enhances Webex Contact Center with AI and new integrations in India and Saudi Arabia | News Minimalist