Brazilians switch mobile carriers in record numbers seeking better deals

oglobo.globo.com (Portuguese)

Approximately 8.5 million Brazilians switched mobile carriers in 2025, the highest number since 2022, driven by a search for better prices and service quality. This surge in number portability reflects intense competition among major providers like Vivo, Claro, and TIM. The trend is supported by ABR Telecom data, showing 104 million portabilities since 2008. Despite increased competition, consumer complaints regarding billing, service cancellations, and quality have also risen, with number portability itself seeing a 13.6% increase in disputes.


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Brazilians switch mobile carriers in record numbers seeking better deals | News Minimalist