BMC HelixGPT transforms employee interactions with IT services using AI technology
BMC HelixGPT Employee Navigator is a new AI-powered solution that enhances how employees interact with IT services. It uses natural language processing to provide quick access to information and automate support tasks, improving productivity and user experience. This technology marks a shift from traditional service management, which relied on slow ticketing systems and manual processes. HelixGPT allows for faster resolutions and self-service options, reducing the workload on IT teams. The platform also supports agents by providing comprehensive visibility into incidents and automating routine tasks. This enables agents to focus on more complex issues, driving overall efficiency and satisfaction within organizations.