BMC Helix solutions enhance IT operations and reduce outages for companies

cio.com

BMC Helix solutions, including AIOps and ServiceOps, have significantly improved IT operations for companies. Jason Rush's team reduced alert noise and improved incident resolution times, achieving a 64% reduction in outages and projected savings of $669,000 in 2024. Chas Eddingfield's insurance company transitioned to BMC Helix ITSM and Discovery, enhancing change management and self-service capabilities. Collision detection tools now help prevent conflicts during updates, ensuring smoother deployments and better service reliability. Overall, these advancements in AIOps and ServiceOps are helping IT teams proactively manage incidents, reduce downtime, and improve service delivery.


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BMC Helix solutions enhance IT operations and reduce outages for companies | News Minimalist