Aoki.com and Trip.com lead domestic and international travel booking sites in customer satisfaction survey

news.mynavi.jp (Japanese)

Aoki.com ranked first for domestic travel booking sites, while Trip.com led for international travel in a new customer satisfaction survey. The survey, released March 2, 2026, evaluated user experiences from December 2025. Aoki.com excelled in ease of use and information clarity for domestic bookings. Trip.com's international win was attributed to its comprehensive offerings, competitive pricing, and user-friendly platform. This marks the first survey since 2020.


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Aoki.com and Trip.com lead domestic and international travel booking sites in customer satisfaction survey | News Minimalist