Amdocs deploys AI customer service solution for PLDT Home in the Philippines

se.investing.com (Swedish)

Amdocs has deployed an AI customer service solution for PLDT Home in the Philippines, significantly reducing wait times. The Store Genie solution, utilizing AI agents, has drastically cut down processing times for inquiries and service requests, improving agent productivity. This deployment aims to streamline operations for PLDT Home and its wireless subsidiary, Smart Communications, enhancing customer experience.


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Amdocs deploys AI customer service solution for PLDT Home in the Philippines | News Minimalist