Amazon's app-driven HR leaves warehouse workers struggling for support

Amazon is increasingly relying on an app and AI for HR issues, reducing on-site human support for warehouse workers. This shift has led to difficulties in resolving personal matters like bereavement leave and medical absences. Workers report that the app often fails to process requests, forcing them to seek human assistance, only to be redirected back to the app. This automation push is part of Amazon's broader strategy to streamline operations and reduce costs. The company has significantly cut its HR workforce since 2023, with employees expressing concerns about the loss of human interaction and the effectiveness of automated systems for complex issues.