Medical Council of Hong Kong struggles with complaint delays, 11 cases exceed a decade

The Medical Council of Hong Kong faces systemic issues in handling complaints, with 11 cases taking over a decade to resolve. An investigation revealed significant delays and backlogs, with some cases pending for up to 15 years. The Ombudsman proposed 21 recommendations, all accepted by the government, to improve efficiency and oversight. The report highlighted a lack of effective progress monitoring and suggested measures like temporary suspension of doctors posing serious risks and introducing mediation for non-professional conduct cases.