Ally Financial launches Ally.ai platform to enhance generative AI use while ensuring security and compliance

Ally Financial is advancing its use of generative AI (gen AI) by launching a proprietary platform called Ally.ai. This platform, developed in June 2023, aims to enhance security and governance while allowing the company to innovate quickly in a regulated industry. To ensure responsible use of gen AI, Ally established guiding principles, including focusing on internal use cases and maintaining data privacy. The company also created an AI Playbook and training programs for its 11,500 employees to promote understanding and participation across all departments. Ally has already implemented gen AI for call summarization and marketing, significantly improving efficiency. The bank is exploring additional applications, such as risk audit metrics, to further leverage the technology while ensuring compliance and security.